At winhq, we take your privacy seriously. This Privacy Policy explains what personal information we collect when you use our platform, how we use it, who we may share it with, and what rights you have as a player based in the Philippines. Reading this page helps you understand exactly how your data is handled every time you log in, deposit, or place a bet.
When you register an account on winhq, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued ID to verify your identity and confirm that you meet the minimum age requirement for online gaming. When you make a deposit or request a withdrawal, we collect payment-related details such as your GCash number, bank account information, or other local payment method credentials you choose to use. As you browse and interact with the platform, we automatically collect technical data including your IP address, device type, browser version, operating system, and session activity logs. We may also collect information about the games you play, the bets you place, and the frequency and duration of your sessions to help us improve the platform experience for Filipino players. If you contact our support team, we keep a record of that communication, including any attachments or screenshots you share with us. All information collected is limited to what is genuinely necessary to operate the platform safely and in compliance with applicable Philippine regulations.
The personal data we collect is used primarily to create and manage your winhq account, process your deposits and withdrawals in Philippine pesos, and verify your identity in line with our legal obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies — we do not send unsolicited promotional messages without your consent. Session and activity data helps us detect unusual behaviour, prevent fraud, and protect the integrity of the gaming environment for all players. Your payment information is used solely to process financial transactions and is never stored in a way that gives our staff direct access to your full card or account numbers. We may use aggregated, anonymised data to analyse platform performance, understand how Filipino players use different features, and make improvements to the overall experience. Where required by law or by a regulatory authority in the Philippines, we may use your data to fulfil compliance obligations such as anti-money laundering checks. We will never use your personal information for purposes that are incompatible with the reasons it was originally collected.
winhq does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers — all of whom are contractually required to handle your data securely and only for the specific purpose we have engaged them for. In cases where we are legally required to do so, we may disclose your information to government agencies, law enforcement bodies, or regulatory authorities in the Philippines. If winhq undergoes a business restructuring, merger, or acquisition, your data may be transferred to the new entity, but only under the same privacy protections described in this policy. We may also share data with responsible gaming support organisations where we have reasonable grounds to believe a player may need assistance. Any third party that receives your data is prohibited from using it for any purpose beyond what is strictly necessary. We review our third-party relationships regularly to ensure ongoing compliance with data protection standards.
We retain your personal information for as long as your account remains active and for a reasonable period afterwards to fulfil our legal, regulatory, and operational obligations. Under Philippine anti-money laundering regulations, certain transaction records must be kept for a minimum period even after an account is closed. If you request the deletion of your account, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is required by law or where we have a legitimate interest in keeping specific records. Technical logs and session data are typically retained for a shorter period and are used primarily for security monitoring and fraud prevention. Payment records are kept for the period required by financial regulations applicable in the Philippines. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you have questions about how long a specific type of data is kept, you are welcome to contact us at [email protected].
As a player based in the Philippines, you have the right to request access to the personal data we hold about you at any time, and to receive a copy of that information in a clear and readable format. If any of your personal details are inaccurate or out of date, you have the right to request a correction, and we will update our records promptly. You may also request the deletion of your personal data, subject to any legal or regulatory obligations that require us to retain certain records. If you believe that we are processing your data in a way that is not consistent with this Privacy Policy or applicable law, you have the right to raise a complaint with us directly or with the relevant data protection authority in the Philippines. You may withdraw your consent to optional data processing activities at any time without affecting the lawfulness of processing that took place before the withdrawal. To exercise any of these rights, please contact us at [email protected] with your account details and a clear description of your request. We aim to respond to all data rights requests within a reasonable timeframe.
winhq uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, ensuring that your login credentials, payment details, and personal information are protected in transit. Access to personal data within our organisation is restricted to staff members who genuinely need it to perform their job functions, and all such staff are trained on data protection responsibilities. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant authorities in accordance with applicable Philippine law. Our payment processing partners are required to maintain their own security standards, including compliance with payment card industry requirements where applicable. While no system can guarantee absolute security, we are committed to continuously improving our data protection practices to keep your information as safe as possible.
We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable laws and regulations in the Philippines. When we make material changes, we will update the "Last updated" date shown at the top of this page so you can see when the policy was most recently revised. We encourage you to review this page periodically, especially before making a deposit or registering a new account, to stay informed about how we handle your data. Continued use of the winhq platform after any changes have been posted will be treated as your acceptance of the updated Privacy Policy. If you have any questions or concerns about this policy or how your data is handled, please reach out to us at [email protected] and our team will be happy to assist you. We are committed to being transparent about our data practices and to keeping this policy accurate and up to date at all times.
Quick answers to the most common data and privacy questions from our players.
Your data is safe with us. Create your free winhq account today and enjoy sports betting, slot games, and more — all built for players in the Philippines.